The NEXT applications must connect to our infrastructure to load data. It's therefore required that your firewalls allow a) the applications to be loaded in the browser and b) connect to our servers.
You will need the IT department of your organization to configure the corporate firewalls.
Detect if your firewall is configured correctly
There are various reasons why you might not be able to connect to NEXT. Use these steps to isolate if the problem is caused by your corporate firewall:
- Try to connect with the latest version of Chrome from your device => If this works: your browser isn't supported. See here the list of supported browsers
- Try to connect from another device in your corporate network (e.g. tablet) => If this works: check for virus scanner or other protections on your device
- Try to connect from a non-corporate network (e.g. your network at home). => If this works: this is likely a problem with your corporate firewall
Required configurations for your firewall
The following traffic must be enabled in your firewall in order to use NEXT:
files.nextapp.co (file access)
|NEXT||next.nextapp.co||443 (https, wss)|
|Signals||signals.nextapp.co||443 (https, wss)|
|Admin||admin.nextapp.co||443 (https, wss)|
NEXT is hosted on cloud infrastructure with load balancing. We therefore cannot provide a list of IPs to whitelist.